Privacy policy


We are not involved in the selling or trading of personal information. We do not pass on your personal details to any other organisations. Any changes to our information collection policies will be posted on this page.

Respect for Privacy

We treat all customer information in accordance with our Privacy Policy, which constitutes part of our Terms and Conditions. We would like to assure you that we take your information and privacy very seriously. The following is a description of what we do and don't do with your details.

Information Provided by You

If you purchase goods and services from Shark Clean APAC, we require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of orders. Information sitting on the Shark Clean APAC website is protected by encryption and firewall technology.

Information you provide us

For us to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information may also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes. Outside of information that you enter on the web site, we also receive and store certain types of information when you interact with Shark Clean APAC, this is provided through the use of Cookies (alphanumeric identifiers placed on your computer' drive by your web browser).

Most Internet browsers are pre-set to accept cookies. Information that you provide us is used to:

  • enhance shopping experiences
  • communicate new products and services. You may opt-out, with an unsubscribe message
  • create an overview of our customers. We analyse trends and demographics to help us improve the services we provide.
Third party companies and individuals may be engaged to perform functions on behalf of Shark Clean APAC. e.g. delivery, credit card payment authorisation, marketing analysis. Such information is only used to perform their functions. We will pass on any information relating to suspected fraudulent activity to appropriate authorities. If fraud or other crime is suspected, we will tell Police, Banks and other relevant authorities. We do manual checks to verify details of information given to us by customers.

 

Product Information

Prices of goods and services and delivery and other charges displayed on the Shark Clean APAC website are current at the time of display. These prices are subject to variation without notice. We always attempt to be accurate with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

 

Mobile Terms of Service

Last updated: March 13, 2024

The Shark Australia mobile message service (the "Service") is operated by SharkNinja Pty. Ltd. (“Shark Australia”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Shark Australia’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Shark Australia through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Shark Australia. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Shark or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Shark Australia mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Shark or email customerservice@sharkclean.com.au

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.